About CallServ
Built in Trinidad. Ready to operate with North American teams.
CallServ is a Trinidad and Tobago-based nearshore customer-operations company helping regional and international brands expand support, conversion, technical and back-office capacity. We combine accessible leadership, skilled people and disciplined delivery to operate as an accountable extension of the client team.
Create opportunity through customer operations that clients can trust.
CallServ exists to help companies serve and grow their customers while creating meaningful careers in Trinidad and Tobago. We believe strong outsourcing partnerships are built through clear expectations, practical innovation, respect for people and evidence-based improvement.
Company values
Own the outcome
We take responsibility for the work assigned to us, surface risks early and follow actions through closure.
Put people in a position to succeed
We recruit for the program, train to the work and support performance through coaching and clear expectations.
Communicate with clarity
We keep clients and teams informed, address issues directly and make decisions visible.
Improve with evidence
We use agreed measures, quality review and operational learning to improve the process over time.
Protect trust
We handle client, customer and workforce information according to approved purpose, access and accountability.
Leadership
Nick Sheppard
Chief Executive Officer
Leads CallServ's strategy, client partnerships and operating accountability, with a focus on disciplined growth and customer outcomes.
Nathasia Hankey
Chief Financial Officer and Co-Owner
Leads financial stewardship, commercial governance and administrative discipline supporting sustainable client delivery.
Caleb Ollivierre
Head of International Business Development
Works with clients and internal teams to translate growth challenges into practical nearshore solutions and partnerships.
Everton Thompson
Chief Global Strategy Officer
Brings more than 30 years of global development and operations experience to CallServ's international positioning and growth strategy.
Caribbean talent. International operating expectations.
Our teams work from approved CallServ facilities and authorized remote environments in Trinidad and Tobago. Recruitment, training, workforce planning, quality, technology and leadership come together around each client program so the customer experience feels connected, not outsourced at arm's length.
Grow client operations while creating local opportunity.
CallServ invests in people through structured onboarding, program training, coaching and opportunities to build customer-operations experience. Our employer brand should show the real energy, standards and possibility inside the company.
Work with leaders who stay close to the operation.
Tell us what your business needs to improve and where internal capacity is constrained. CallServ will bring the appropriate operations, technology and commercial leaders into the conversation.